FAQs

FAQs for CloudsConverter


Do you keep a copy of my processed files? Are company files safe with your service?
Not. Your files are only yours. While your files are on our servers, they are strictly secured and no one can access them. We just keep them for a maximum of 2 hours so you can download them. Right after, they are completely removed forever from our servers. You can also delete the document by yourself at the end of each conversion. We won’t check, copy, or analyze your files in any way. Yes. All uploads use https/SSL and include our end-to-end encryption for further privacy. These additional steps increase security and satisfy most corporate data privacy policies. Put simply, your data is processed as safely as possible. We comply with the EU Data Protection Regulation, which is one of the strictest safety standards in the world (GDPR).
What are your system requirements? How can I upload my files?
We have very basic system requirements. To run smoothly our tools, we recommend you work with the following browsers: Chrome, Firefox, Explorer +10, and Safari. If at any point you experience issues within the download screen, we recommend you set your browser to Incognito mode. The easiest way is to drag and drop your files straight to our canvas. You can also click on the ‘Select files’ button.
Why does my conversion take so long?
Can I use your services for my Business?
Unfortunately, this is not entirely in our hands. Processing speed depends on many factors, so the time that will take you to get your files converted will depend as well on your Internet connection speed, the size of the selected files, and, mostly, on how busy our servers are. Definitely. All uploads are encrypted with https/SSL protocol to protect your privacy. These supplementary measures guarantee maximum privacy and comply with most data protection corporate policies. In simple terms, we process your data under satisfying high standards.

Why the page doesn't work correctly?

I need help. How can I reach you? 

Whether you can’t upload your files, or some page functions don’t work properly, try turning off web extensions such as AdBlock. Sometimes these extensions may prevent our tools from delivering their full functionality. We promise our ads will lead to minimal disturbance! If the problem is still unresolved, try Incognito browsing.

 

Although we designed CloudsConvert to be very simple, we all might need help sometimes. And, of course, we can’t foresee every technical issue. So, for every question, suggestion, or claim our support team is right here for you. Contact us by email or fill out the Contact Us Form and we’ll try to give you an answer within 24-48 hours max.